Frequently Asked Questions

Most of our customers find that our Business plan provides the best value. It offers lots of disk space (50 GB) which is enough for big websites and quite a few large mailboxes (up to 10 GB per mailbox on the SWH MASTER plan).

Yes, you can have your domain registered elsewhere and still use our hosting service. You just need to point the domain to your account with us by updating its name servers to the ones listed in the Welcome email you will receive after purchasing the account. You can update the name servers through the registrar company for your domain. During the order process, select the option "Use my already registered domain". If you wish to use a third-party DNS service, you would have to manually update the A and MX DNS records to point them to our server.

We provide a free website transfer service for new hosting accounts during the first 100 days of the hosting subscription. We can move your website to our server if you provide us with access to the old hosting provider. Detailed information is available in our site migration FAQ.

Instructions on manually moving over your website files can be found in our article Moving your existing site's files.

You can contact us via the ticketing system accessible via the 24/7 Support section in your Account Panel, via email at support@ch-hosting.com, or through the live chat on our website. We strongly encourage our customers to use the ticketing system because it's designed to help us process customer requests securely and quickly.

Managed WordPress plans are specifically designed and optimized for managing WordPress based sites. The entire hosting environment is constructed to make your WordPress site fast and secure.

Our Managed WordPress plans are for websites that are built on WordPress. From blogs to e-commerce stores to small business, these plans are best suited for those who want to focus on running their business leaving all the technical work to the Canadian Web Hosting team.

No, and you won’t need it! Our Managed WordPress plans come with support built in. Our support team is available to you 24/7 whenever you need them.

Yes! All you need to do is provide log in details and we’ll handle the rest. Our team will move your website content and databases from your current provider and ensure everything is working properly.

The SSL (Secure Sockets Layer) protocol is the web standard for encrypting communications between a web server (website) and an Internet browser. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with the transmitted data. SSL provides businesses and consumers with the confidence that private data sent from an Internet browser to a web server, such as credit card numbers, are kept confidential.

A Wildcard certificate allows the applicant to secure and manage multiple subdomains on a single domain name with only a single certificate. For example: “mail.example.com, www.example.com, support.example.com, etc.”

The applicant needs to have a domain name and a dedicated IP for his/her website in order to setup the SSL certificate on his/her website.”

Corporations, LLCs, sole proprietorships, partnerships, governments and schools are eligible to apply for EV SSL certificate. Basically, any entity that is legally registered with the applicants’ local or state government may apply for it.”

The time depends on which product the applicant selects. He/she can get a DV certificate within a couple of hours if he/she needs it right away. Some products (OV, EV) require documents to be provided for verification, therefore they require longer processing time for verification process.”

SSL certificate renewal can only be done 30 days before the expiry date. Renewal made in any other period will be considered as a new order and the expiry date will be revised.

An SSL certificate Warranty provides the applicant’s website with extra assurance that his/her website is safe to conduct online business. This Warranty is payable to the applicant’s website visitors who trust the SSL certificate, but incur losses resulting directly from an online credit card transaction due to a wrongly issued SSL certificate.

A Certificate Signing Request (CSR) is an encrypted text that must be generated from the server where the SSL certificate will be installed and used. The information contained in the certificate includes information such as your organisation name, domain name, locality and country. A private key is created once the CSR is created.

Yes, you may request for a reissue of your SSL certificate if the CSR information submitted in your first order is incorrect. Reissue is available for the first 30 days from the creation date free of charge. You will need to provide a new CSR for the reissue. Reissue will be free only if the certificate details are the same. You must apply for a new certificate if you want to change any certificate details such as domain, organisation name.

The new gTLDs (generic Top-level Domains) are the new domain name extensions that will come into the Internet world in the form of generic terms. As part of ICANN’s new program, the number of gTLDs will expand from two dozens to over 1,300 new names.
SSL certificate providers have previously approved certificates for Common Names / SANs, which included some of these new gTLDs. These names were commonly used as internal server names / intranets at that time.
With the approval of a new gTLD, names that are once internal only may now actually be a registered or an available domain name. Existing certificates may contain domain names which certificate owners are suddenly unauthorized to use, even if the certificates are used internally only in their environment. As such, SSL certificate providers will revoke these certificates. Certificate owners will be required to request for a new certificate to replace the existing one.